Returns

You can return a stocked piece within 14 days of delivery. Write to hello@yllkabrada.shop with your order number and the piece you'd like to return, and we'll send you the return instructions and the address of the atelier.

Return shipping is the customer's responsibility unless the piece is faulty or we sent the wrong item. We recommend a tracked service — the parcel is your responsibility until it reaches the atelier.

Returned pieces must be:

• unworn and unwashed
• with the original tags attached and the packaging intact
• free of perfume, make-up, smoke, or signs of wear

Please try pieces on carefully. Anything that arrives back in a condition we can't sell again is returned to you at your expense.

Refunds are processed within 5–10 business days of the piece arriving back at the atelier, to the original payment method:

• Card payments — back to the card used.
• Bank transfer — to the account the payment came from.
• Cash on delivery — to a bank account you give us.

Your bank may take a few more days to show the credit.

If you'd like a different size or colour of a stocked piece, return the original as above and place a new order, so the piece you want isn't sold while your return is in transit.

Made-to-order pieces — those sewn for you after your order, as shown on the product page — are not eligible for return or exchange, as they are made to your selection. Please check size and colour carefully before ordering; we're glad to advise on fit before you commit.

Made-to-measure pieces, bespoke and bridal commissions, and anything marked final sale are final. These are cut to your measurements and cannot be resold, so they cannot be returned, refunded, or exchanged once work has begun. Fittings and adjustments agreed at your appointment are part of the commission.

Write within 7 days of delivery, with photos, and we'll arrange a repair, a replacement, or a full refund, including return shipping. If a fault appears later through normal wear, write to us anyway; we repair what we make.

Nothing in this policy limits the rights you have under the consumer-protection law of the country you ordered from.