Terms

Yllka Brada is an independent fashion house based in Prishtina, Kosovo. The brand designs, cuts, and finishes garments in small batches at its Prishtina atelier and sells them direct through this website (yllkabrada.shop) and through appointments at the atelier.

These terms apply to every order placed through the website, by email at hello@yllkabrada.shop, or by appointment at the atelier. Placing an order means you accept what's below. If you don't, please don't proceed to checkout.

We update these terms from time to time. The version in effect at the moment you place your order is the one that governs that order.

Adding pieces to the bag and entering your details doesn't yet form a contract. A contract between you and Yllka Brada begins only when we send you the order-confirmation email at the address you provided. Until that email lands in your inbox, we may decline an order — if a piece sold out simultaneously, if a price was misstated, or if we don't ship to your address.

If you don't receive the confirmation within a few minutes, check spam first. If it isn't there either, write to hello@yllkabrada.shop with the order number from the confirmation page.

All prices on the website are quoted in Euros (€) and include Kosovo VAT where applicable. The price in your bag at checkout is the price you're charged. Shipping is currently free to every destination; see the Shipping page for details.

We accept the following payment methods:

• Card payment — Visa and Mastercard, processed securely with 3-D Secure through our bank's payment gateway. Your card details are entered on the bank's secure page and are never stored by Yllka Brada.
• Bank transfer — you receive our account details and a payment reference with the order confirmation. Transfers usually clear in one to three business days; your order is held until the payment reaches our account.
• Cash on delivery — available for Kosovo and Albania. You pay the courier in cash when the parcel is handed over.

Payment is collected at the time of the order. For card payments, the amount is charged when the order is confirmed. If a card payment is declined or a transfer doesn't arrive within seven days, the order is cancelled and the pieces are released back to stock.

Pieces marked "by appointment" carry no online price. Their price is agreed at the atelier and paid as set out in your commission agreement.

Most pieces shown on the site are stocked in limited quantities by size and colour — what you see in the size selector is what's actually available. When a variant is sold out, we sometimes re-cut it from the same materials, in which case the piece becomes available again as made-to-order with a longer dispatch window. The product page indicates which mode applies.

Some pieces offer a made-to-measure option, cut to the measurements you provide at checkout. Bespoke and bridal pieces are made by appointment at the atelier, with fittings agreed as part of the commission. If you fall between sizes on a stocked piece, write to us before ordering and we'll talk through the fit.

Photographs are taken with consistent lighting, but small variations between screens and physical fabric are normal. The colours, weave, and texture of natural fibres shift slightly between dye lots — this is expected, not a fault.

Stocked pieces dispatch from the Prishtina atelier within 5 to 7 business days after the order is paid.

Made-to-order and made-to-measure pieces take 10 to 15 business days to cut and finish. We write to you with a dispatch date once production begins. Bespoke and bridal commissions follow the timeline agreed at your appointment.

Saturdays, Sundays, and Kosovo public holidays are not working days for production or dispatch.

The prices shown do not include import duties, foreign VAT, or carrier handling fees that apply when your order crosses a border. Those are charged by the customs office in your country and are payable by you, the recipient, before the courier hands over the parcel.

Yllka Brada cannot estimate, prepay, or refund these charges. Local rates vary by country and by the declared value on the customs form. Your country's customs office is the authoritative source if you'd like to know in advance.

If you refuse the parcel at delivery, refuse to pay the local duties, or the parcel is returned as undeliverable through no fault of our own, the return-shipping cost is deducted from the refund of the items.

We accept returns of stocked pieces within 14 days of the day your order is delivered. The full conditions are on the Returns page; in short:

• Returned pieces must be unworn, with the original tags attached and the original packaging intact, and free of perfume, smoke, make-up, and visible wear. We may decline a return that arrives outside this condition.
• To start a return, write to hello@yllkabrada.shop with your order number. We send instructions and the return address. Return shipping is paid by the customer, except where the piece arrived faulty or we sent the wrong item — then we cover the return and offer a replacement or full refund.
• Refunds go back to your original payment method — card, or the bank account the transfer came from — within 5 to 10 business days of the return arriving at the atelier and passing inspection. Cash-on-delivery orders are refunded to a bank account you give us.
• Made-to-order pieces, made-to-measure pieces, bespoke and bridal commissions, anything marked final sale, and gift cards are not eligible for return or exchange.

If you change your mind after placing the order but before it has been dispatched, write to hello@yllkabrada.shop. Production starts quickly on most orders:

• A cancellation request received within 24 hours of payment is refunded in full.
• Between 24 and 72 hours, we issue a partial refund equal to 70% of the item price (the rest covers materials already committed to your piece).
• Between 72 hours and dispatch, the order can no longer be cancelled, but the standard 14-day return window applies to stocked pieces once you receive them.

Bank transfer fees and payment-provider charges are not refundable. Bespoke and bridal commissions are governed by the cancellation terms in your commission agreement.

If we can't fulfil your order — a piece was actually out of stock when we went to cut it, or a force-majeure event affects the atelier — we write to you as soon as we know and refund the order in full to your original payment method, with no further action required from you.

Yllka Brada reserves the right to refuse, modify, or cancel an order at our discretion. This includes orders that look fraudulent, orders to addresses where we don't ship, orders for items priced incorrectly, and orders we suspect were placed by an unauthorised party.

Email: hello@yllkabrada.shop

Studio appointments are available in Prishtina, Kosovo, by appointment only — write first, or use the WhatsApp button on the site.

Instagram: @yllkabrada

These terms are governed by the laws of the Republic of Kosovo. Any dispute we can't resolve directly is subject to the courts of Prishtina.