Shipping

Shipping is free on every order, to every destination, for the time being. This may change in the future. When it does, shipping will be priced by the size and weight of the piece, and the exact cost will be shown on the product page for the piece you have selected — before you order, never as a surprise at checkout.

Pieces are cut, finished, and dispatched from our Prishtina atelier on weekdays only.

• Stocked pieces leave the atelier within 5–7 working days after payment clears.
• Made-to-order pieces take 10–15 working days; the product page tells you in advance which window applies to your selection.
• We don't ship on Saturdays, Sundays, or Kosovo public holidays.

We use DHL, UPS, or Posta e Kosovës depending on the destination and the value of the order. Once your parcel leaves the atelier you receive a tracking number by email — you can follow the parcel at the carrier's website.

International orders may require a signature on delivery; if no one is at the address, the carrier usually leaves a slip with redelivery instructions.

Once dispatched:

• Kosovo and Albania — 1–3 working days.
• European Union, United Kingdom, Switzerland, and the Western Balkans — 3–7 working days.
• Rest of world — 7–14 working days, tracked.

Carriers sometimes publish estimated dates a day or two later than the parcel actually arrives — that's intentional on their side, not a delay you need to worry about.

The prices on this site do not include the import VAT or customs duties that may apply when your order enters another country. Those are billed by the courier or the local customs office and are payable by you before the parcel is released.

If you refuse to pay the duties at delivery, the parcel returns to us as undeliverable, and the cost of the return leg is deducted from the refund of the items.

If your parcel hasn't arrived within 5 business days of the carrier's estimated date, write to hello@yllkabrada.shop with the order number. We open a trace with the carrier and stay in touch until the parcel is found or declared lost. Lost parcels are replaced or refunded at our cost.

For damaged parcels, write within 7 days of delivery with photos of the outer packaging and the piece. We arrange a replacement or refund, including return shipping.

Please double-check the shipping address before you confirm the order. We can change it only if the parcel hasn't yet been dispatched. Re-shipping a parcel after a wrong-address return is at the customer's expense.